Using the Canada Talents mobile app? This page covers our website, programs, events and donations. The mobile app collects different information and has its own policy: read the app privacy policy.
Vous utilisez l'application mobile Canada Talents ? Elle dispose de sa propre politique de confidentialité : consulter la politique de l'application.
Canada Talents is a brand of the Foreigners Talents Society (“FTS”, “we”, “us”), a non-profit organisation based in British Columbia, Canada. This policy explains what personal information we collect through our website, programs, events, coaching services and donations, why we collect it, who we share it with, and what you can ask us to do about it.
Questions, or want to exercise a right? Write to welcome@canada-talents.ca.
The Foreigners Talents Society is responsible for the personal information in its care. Our person responsible for the protection of personal information, our Privacy Officer, is Julien Mainguy, reachable at welcome@canada-talents.ca. Use that address for every privacy request or complaint; it is the only address we monitor for this purpose.
This policy covers our website at canada-talents.ca, our newsletter, our events and programs, our career coaching services, donations, and our work with volunteers, employers and community partners.
It does not cover the Canada Talents mobile app, which collects different information and has its own policy. See the link at the top of this page.
When you just browse. Our website and the analytics and consent tools described below record technical information: your IP address, browser and device type, pages viewed, referring page, and approximate location derived from your IP. Some of this is collected through cookies, which you control (see “Cookies, analytics and tracking”).
When you subscribe to the newsletter. Your first name and email address.
When you create an account. Your name, email address, and the profile details you choose to add. If you use our resume tools, the resume you upload and its contents.
When you book or buy a service. Your name, email address, the information you share with your coach during the session, and the details needed to schedule it. Payments are processed by Stripe, which collects your card details directly. We never see or store your full card number. We keep a record that the payment was made, for what, and when.
When you register for an event or program. Your name, contact details, and any information the specific program requires, which for grant-funded programs can include eligibility information such as immigration status or employment situation. Where a program requires more than the usual, we tell you at the point of collection.
When you donate. Your name, contact details, and donation amount and date.
When you volunteer or apply to work with us. Your resume, contact details and the information in your application.
When you contact us by email, through a form, or through the chat widget on our site: whatever you choose to tell us, plus your contact details.
To deliver the service, program or event you asked for; to answer you; to send the newsletter you subscribed to; to process donations and issue receipts; to understand which parts of our site and programs are useful, in aggregate; to report anonymised, aggregate results to the funders who support specific programs; and to meet legal, tax and regulatory obligations.
We do not sell your personal information, and we do not rent or trade it.
Where the law requires a legal basis (for example the GDPR, if you are in the European Union), we rely on your consent for marketing and non-essential cookies, on the performance of a contract for services you buy from us, and on our legitimate interest in running and improving our programs for the rest. You can withdraw consent at any time.
Our website uses cookies and similar technologies. Strictly necessary cookies keep the site working and remember your cookie choices. Other cookies are optional and load only if you allow them through the consent banner. You can change your choice at any time through that banner.
The tools currently in use on our website are:
Google Analytics 4, loaded through Google Tag Manager, to measure how the site is used in aggregate. Google advertising cookies, which let us measure whether our advertising reaches people. Truendo, which records and enforces your cookie consent choices. Tidio, the chat widget, which processes the messages you send us. Flodesk, which sends some of our email campaigns. Google Fonts, which serves the typefaces on this site and receives your IP address in doing so. Fintel Connect, which attributes referrals from partner websites.
Because these tools set cookies and receive technical information about your visit, they are covered by your consent choice.
We share personal information only with service providers who need it to do work for us, and only for that purpose. They are bound to protect it and may not use it for their own ends. These are our website host Webflow; the analytics, consent, chat, email and referral tools named above; our booking and scheduling tools; and Stripe, which processes payments for our services and donations under its own privacy policy.
We also disclose information where a government body or agency requires it, or where the law otherwise permits or compels it.
Where a program is funded by a government or institutional grant, we report on it, but in aggregate and anonymised form, unless the funding agreement specifically requires identifiable information and we have told you so when you registered.
Our website, and several of the services listed above, are operated by providers based in the United States and other countries outside Canada. This means your personal information may be stored or processed outside Canada, and may be accessible to the courts and law-enforcement authorities of those countries under their laws.
We select providers that commit to appropriate protection, and we use contractual protections where they are available. If you are in Quebec or the European Union and want to know more about a specific transfer, write to us.
We keep personal information only as long as it serves the purpose it was collected for, or as long as the law requires. Newsletter subscribers stay on the list until they unsubscribe. Donation records are kept for the period Canadian tax law requires. Coaching and program records are kept while your relationship with us is active and for a reasonable period afterwards. When information is no longer needed, we delete it or render it anonymous.
You can ask us to delete information about you at any time, and we will do so unless the law requires us to keep it.
We restrict access to personal information to the people who need it to do their work, and we use passwords, access controls and encryption in transit. Staff and volunteers are told what is expected of them. No system is perfectly secure, and we do not claim otherwise, but if something goes wrong, the next section says what we do.
If personal information in our care is lost or accessed without authorisation, and it creates a real risk of significant harm to you, we will notify you and report the breach to the Office of the Privacy Commissioner of Canada, as required by law. We keep records of breaches whether or not they meet that threshold.
Wherever you live, you can ask us to tell you what personal information we hold about you, correct anything inaccurate, delete it, or stop using it for marketing. Write to welcome@canada-talents.ca. We answer within 30 days, and will tell you if we need longer and why.
Depending on where you live you may also have specific rights. Under Canada's PIPEDA and British Columbia's Personal Information Protection Act: access, correction, and withdrawal of consent. Under Quebec's Law 25: the same rights, plus portability of the information you gave us, the right to ask that information be de-indexed, and the right to be told about and to contest a decision made about you by purely automated means. Under the GDPR: access, rectification, erasure, portability, restriction, objection, and withdrawal of consent.
We do not make decisions about you by purely automated means.
Our services are meant for adults building careers in Canada. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, write to us and we will delete it.
Our site links to other organisations, employers and partners. Once you follow a link you are on their site, under their privacy policy, not ours. We encourage you to read it before giving them information.
We update this policy when what we do changes. The current version is always at this address, with its date at the bottom of the page. If a change materially affects how we handle information you have already given us, we will make that clear rather than quietly changing the date.
For any privacy question, request or complaint, write to our Privacy Officer, Julien Mainguy, at welcome@canada-talents.ca. We will investigate and respond.
If our answer does not satisfy you, you can complain to the regulator for where you live: the Office of the Privacy Commissioner of Canada; the Office of the Information and Privacy Commissioner for British Columbia; the Commission d'accès à l'information du Québec; or, in the European Union, your national data protection authority.