The Underwriting Service Representative is responsible for processing Lincq (proprietary underwriting system) transactions for our Mid-Market business.
Join Northbridge, a growing dynamic company that has a long and rich Canadian history in providing innovative insurance solutions to customers nationwide.
Northbridge Financial Corporation is a leading commercial property and casualty insurance company that’s been helping protect Canadian businesses for more than 90 years. We’re 100% Canadian!
We offer a wide range of creative solutions to our customers through our Northbridge Insurance, TruShield Insurance and Federated Insurance brands where we strive to create a fair and friendly culture, upheld by the foundation of our five corporate values: respect, passion, connectedness, creativity, and excellence.
By continually striving to challenge the status quo, and by focusing on helping the customers we have the privilege of insuring achieve the possibilities of their business, we’ve been able to build our reputation as one of Canada’s largest commercial insurance providers.
To help us continue to build on this success, we’re committed to attracting, developing and retaining the best people.
Be part of a team that’s passionate about making a difference every day, fuelled by our entrepreneurial spirit and where everyone owns a part of our success. Our company has had an amazing journey so far, and our future is full of new possibilities!
Our Vancouver office is located near the waterfront in downtown Vancouver. A world renowned urban centre boasting beautiful scenery, plus proximity to shopping and dining, Vancouver also offers the possibility of endless adventures for outdoor enthusiasts of all types. Our office is easily accessible by car, public transit, or even by bicycle. As a national property and casualty commercial insurance provider, we also have offices across Canada.
The Underwriting Service Representative is responsible for processing Lincq (proprietary underwriting system) transactions for our Mid-Market business. The incumbent will also direct any incoming service requests to the appropriate business sector in a timely manner and in accordance with business guidelines and policies.
Perform data entry, data calculations/computations, and generate reports using business systems.
Enter any policy adjustments into the underwriting system ensuring accuracy and completeness of information, on a timely basis, and with close attention to details
Upload new business, endorsement and renewals ensuring completeness and accuracy
Edit, verify, and identify policy errors and notify the appropriate parties
Perform necessary calculations and update accounting records
Process all cancellations and policy reinstatements accurately and timely in accordance with established guidelines
Triage incoming service requests to the appropriate business sector
Communicate successfully with underwriters and brokers for verification and qualification of information and to request information required to be part of the underwriting file
Familiarize and apply best business practices towards national service and quality standards and policies
Maintain regular communication with the business to promote an open flow of information regarding our various customers and their needs
Other duties as assigned
Post-secondary school education and/or equivalent on the job experience
Previous office administration experience
Excellent keyboarding and data entry skills
Ability to produce accurate, error free work
Ability to work within a PC oriented environment, including familiarity with e-mail and Internet skills
Competence with Excel and other Microsoft Office Suite products
Previous insurance administration experience is an asset
General insurance/business knowledge and or experience is a strong asset
Fluently bilingual (English / French) is an asset
Established customer service skills
Strong verbal and written communication skills
Established analytical skills and curiosity about various business processes and how they function collaboratively
Strong time management and organizational skills
Detail-oriented approach to work with the ability to multi-task